User onboarding can be best visualized by comparing the process with a steward helping the flyers board the plane comfortably. In case of applications, this process requires use of effective tools that do the same job of directing and familiarizing the new users with the environs of the app. By process of onboarding, the app developers try meeting following objectives:
- Direct user attention to a new feature: The developers can include a directing phrase like “click here”, “scroll down”, “swipe up”, etc. or they may use ballooned tooltip to draw the customer attention to any new feature. Thus, the whole purpose of developing a feature meets its ultimate objective, i.e. to compel the user to act, when the makers apply user onboarding software for the job.
- Make all features more interactive: A user is most likely to ignore the feature when a captivating guiding tool is not included in the app ecosystem. With the help of onboarding tools like coachmarks, balloons, and pointers, etc. the user finds it easier to understand the function of each feature and use it comfortably going forth. Thus, navigation with a focus on better use is achieved by the user onboarding process.
- Intimate about new features: With the help of onboarding tools like alerts, behavioral cues and directing to walkthrough processes, the developers can intimate the users about new developments introduced in the app. Some of the intimations are designed to remove errors from functioning. For example, asking whether to proceed or guide to add one user at least before sending the file with attachment can bring correctness, help achieve the objective and save time of the user.
So, allowing the user to have the best experience of the application and add more to the relevance of the same are two main objectives that the onboarding processes help to achieve. Employ it to generate awesome user experience full of AHA moments.